FAQ

Shipping

How long will it take for me to get my order?

Please allow 3-5 business days processing time BEFORE shipment for the personalization of your item. This turnaround time will increase around the holidays, we appreciate your patience!

Orders are shipped either USPS Ground Select, or USPS Priority 2-day (actual shipping transit times may vary). You will receive an email containing your tracking information once your order has been shipped!

Can I add an item to my order to save on shipping?

Sorry, you can not add on to your order once it has already been placed. We process our orders as quickly as possible. Once we see your order come through, we are putting it through our production queue ASAP! Please place another separate order if you would like to add on items.

Mug Care

How do I care for ceramic mugs?

Our ceramic mugs are microwave safe and top-rack dishwasher safe!

 

How do I care for metal tumblers?

Metal tumblers are hand wash only and not for use in the microwave.

Personalized Mugs

 

How will I know if my photo will work?

Check out the Photo Guide below, also found on the listing for both the dog and baby mugs! Please ensure you follow my guide when taking a photo or choosing a photo to upload. Low quality, small photos or those taken in bad lighting can lead to not the best mug!

I conduct a photo screening for every new order received, and I will email you if I need a different photo. However, photo changes will delay your order. If you ensure that you upload the best photo you have, I will be able to produce your order much quicker!

 

Help! I need to change my order.

We strive to create and ship our custom products as fast as possible, and pride ourselves on quick turnaround times! With that being said, unfortunately changes CANNOT  be made once your order has been submitted. Please contact us to cancel your order, so you can re-order with the necessary corrections!

 

Can I see a proof before the mug is shipped?

We do not share proofs, as it slows down production time on your item, and any changes will incur additional fees. Your item will come shown as pictured on our listing with your chosen photo and personalization, which is an accurate representation of the item!

 

Can I have a baby AND a dog on my mug?

Yes, we can combine pets and kids no problem! Simply order either the pet or the baby mug, whichever you prefer. Then, choose your number of faces, and you’ll have the option to upload each photo.

 

Can the fonts be changed?

The fonts come standard on our drinkware and cannot be changed. Products will come shown as pictured.

 

Can I have more than one baby or dog on the mug?

Yes! I can print up to 4 faces on the mug. Simply choose the number of faces you would like before check out.

 

Can you print anything else besides babies or dogs?

Yes! We can print any age child or adult, as well as any animal or pet. I've printed birds, sheep, cats, horses, even pigs!