FAQ

Shipping

How long will it take for me to get my order?

  • For custom or personalized products, including dog or baby mugs, please allow 1-2 weeks (2-3 weeks during holiday rushes) for the personalization of your mug.
  • For any non-custom products, please allow 3-5 business days.

You will receive an email containing your tracking information once your order has been shipped!

Personalized Mugs

How long until my personalized mug ships?

Personalized mugs are created with a strong attention to detail, so please allow a longer production time to make sure your mug turns our perfect!

  • During holiday rushes (such as Christmas, Mother's Day or Father's Day), please allow 2-3 weeks.
  • During all other times of the year, personalized mugs will take about 1-2 weeks.

 

How will I know if my photo is good enough for the mug?

Check out the Photo Guide, found on the listing for both the dog and baby mugs! Please ensure you follow my guide when taking a photo or choosing a photo to upload. Low quality, small photos or those taken in bad lighting can lead to not the best mug!

I conduct a photo screening for every new order received, and I will email you if I need a different photo. However, photo changes will delay your order. If you ensure that you upload the best photo you have, I will be able to produce your mug much quicker!

 

Help! I need to change my order.

If you need to change your order, please get in touch with me as soon as possible. I can usually make any changes without issue, so long as you let me know within 24 hours of placing your order.

 

Can I see a proof before the mug is shipped?

I usually do not share proofs, as it slows down production time on your item, and any changes will incur additional fees. Your mug will come shown as pictured on my listing with your photo and name, which is an accurate representation of the item.

 

Can the fonts be changed?

The fonts come standard on the mug and cannot be changed. Mugs will come shown as pictured.

 

Can I have more than one baby or dog on the mug?

Yes! I can print up to 4 faces on the mug. Simply choose the number of faces you would like before check out.

 

Can you print anything else besides babies or dogs?

Yes! I can print any age child or adult, as well as any animal or pet. I've printed birds, sheep, cats, horses, even pigs!

 

Mug Care

How do I care for ceramic mugs?

My ceramic mugs are microwave safe and top-rack dishwasher safe!

 

How do I care for metal tumblers?

Metal tumblers are hand wash only and not microwave safe.